Karen Dugan

Karen Dugan has worked extensively in the consulting and training arena, specializing in organizational behavioral change. She was the highest rated facilitator on the Wilson Learning Task Force for Office Depot. After a nationwide course roll-out of The Counselor Salesperson, Office Depots target sales increased by 56 percent.

Karen was the lead facilitator in the market launch of Inbound Sales Excellence. She led the Signature Customer Service roll-out for Baltimore Gas and Electric- Home Division, which began in September 2001. B.G.E.-Home has seen a 43 percent reduction in turnover rate for their Customer Service Representatives. Signature Customer Service competencies, which increased staff comfort levels with challenging customers, were a key contributing factor.

Starting her career in the insurance industry, Karen moved from sales to management and ultimately became the Corporate Director of Training. She was responsible for the training of the 450-person field sales force, and designed their training manual and developmental programs.

In the 80s, Karen was a partner in a training and consulting firm, where she designed and conducted intensive workshops constructed to share innovative and practical techniques for mastering, honing, and maintaining top-notch presentation and communication skills. Karen is affiliated with Toastmasters International, the American Society for Training and Development, and the National Speakers Association.

Karen is a magnetic and compelling workshop leader with an enthusiastic style. She has a delivery that comes straight from the heart. Karens track record has established real-world organizational changes that reduce stress while increasing sales productivity, customer loyalty, and employee fulfillment.